Privacy Policy
Your privacy is important to us. This policy describes how PureZone Cleaning Agency collects, uses, and protects your personal information when you visit our website.
Introduction
PureZone Cleaning Agency ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.
Important Notice:
This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
Information We Collect
Personal Information
We may collect the following types of personal information:
Contact Information
- • Full name
- • Email address
- • Phone number
- • Postal address
- • Business address (if applicable)
Property Information
- • Property address
- • Property type and size
- • Cleaning requirements
- • Access instructions
- • Special instructions
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Usage Data: Pages visited, time spent on site, click patterns, referring websites
- Cookies: Small data files stored on your device to enhance your browsing experience
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
Processing your cleaning service requests, providing quotes, scheduling appointments, and delivering our cleaning services.
Communication
Responding to inquiries, sending service confirmations, providing updates, and customer support.
Payment Processing
Processing payments, managing billing, and maintaining financial records for services provided.
Business Improvement
Analyzing service usage, improving our offerings, and developing new services to better meet customer needs.
Legal Basis for Processing
We process your personal data based on: legitimate interest (service provision), contractual necessity (service delivery), legal obligations (financial record keeping), and consent (marketing communications).
Information Sharing and Disclosure
We do not sell your personal information
We may share your information in the following limited circumstances:
Service Providers
Trusted third-party service providers who assist in our operations (payment processing, cloud storage, customer relationship management).
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with prior notice to affected customers.
Data Security and Storage
Security Measures
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure server infrastructure and hosting
- Access controls and authentication protocols
- Regular security audits and monitoring
- Staff training on data protection
Data Retention
We retain your personal information only as long as necessary:
Your Rights and Choices
Under UK GDPR, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Restrict Processing
Request limitation of how we use your data.
Right to Data Portability
Receive your data in a machine-readable format.
Right to Object
Object to processing of your data for certain purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month of receipt.
- • Email: [email protected]
- • Phone: +44 20 7946 0958
- • Post: PureZone Cleaning Agency, 123 High Street, Kensington, London SW5 0RP
Cookies and Tracking Technologies
What are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.
Essential Cookies
Required for the website to function properly. These cannot be disabled.
- • Session management
- • Security features
- • Form data
Performance Cookies
Help us understand how visitors interact with our website by collecting anonymous data.
- • Google Analytics
- • Page load times
- • User journey tracking
Functional Cookies
Enhance functionality and personalization, such as remembering your preferences.
- • Language preferences
- • Location settings
- • User customization
Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may limit website functionality.
For detailed information about cookies and how to manage them, please visit allaboutcookies.org.
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Parent/Guardian Notice: If you believe your child has provided us with personal information, please contact us immediately so we can remove such information from our systems.
International Data Transfers
Your personal information may be transferred to and processed in countries other than the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government for countries with equivalent data protection laws
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Certification schemes and codes of conduct
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Provide you with a summary of key changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
PureZone Cleaning Agency
123 High Street
Kensington, London SW5 0RP
United Kingdom
Phone
+44 20 7946 0958Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Data Protection Officer
For privacy concerns or data subject requests, contact our Data Protection Officer directly.