Terms of Service

1. Introduction and Acceptance of Terms

Welcome to PureZone Cleaning Agency. These Terms of Service ("Terms") govern your use of our website located at purezone.world and any related services provided by PureZone Cleaning Agency ("Company," "we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree with any part of these terms, you must not use our website or services. We reserve the right to update these Terms at any time without prior notice. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.

2. Description of Services

PureZone Cleaning Agency provides professional cleaning services for residential and commercial properties. Our services include:

• Residential cleaning (regular, deep, and move-out cleaning)
• Commercial office cleaning
• Post-construction cleanup
• Special event cleaning
• Carpet and upholstery cleaning
• Window cleaning services
• Eco-friendly cleaning solutions

All services are subject to availability and must be scheduled in advance. We reserve the right to refuse service to any customer at our discretion.

3. User Accounts and Responsibilities

To access certain features of our website, you may be required to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Updating your information to keep it current
• Notifying us immediately of any unauthorized use

You must be at least 18 years old to create an account and use our services. You agree to provide true, accurate, current, and complete information and to maintain and promptly update this information.

4. Booking and Payment Terms

5. Service Quality and Satisfaction Guarantee

We stand behind the quality of our work and offer a satisfaction guarantee on all cleaning services. If you are not completely satisfied with our service:

• Contact us within 24 hours of service completion
• We will return to re-clean any areas of concern at no additional charge
• If you remain unsatisfied after re-cleaning, you may be eligible for a full refund
• Our guarantee does not cover damage caused by pre-existing conditions

We reserve the right to inspect any concerns before providing re-cleaning or refund services.

6. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of PureZone Cleaning Agency or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our express written consent. You may print or download one copy of a reasonable number of pages for your personal, non-commercial use only.

7. User Conduct and Restrictions

You agree not to use our website to:

• Violate any applicable laws or regulations
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
• Submit false or misleading information
• Upload or transmit viruses or any other type of malicious code
• Spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• Interfere with or circumvent the security features of the website

We reserve the right to terminate your access to our website and services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website and services, you consent to the collection and use of information in accordance with our Privacy Policy.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing of your data
• Request data portability

To exercise these rights, please contact us at [email protected].

9. Limitation of Liability

In no event shall PureZone Cleaning Agency, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability for any claims arising under these Terms shall not exceed the amount paid by you for the services in the 12 months preceding the claim.

10. Insurance and Indemnification

PureZone Cleaning Agency maintains comprehensive public liability insurance to protect our customers and our business. Our insurance coverage includes:

• Public liability insurance up to £2,000,000
• Professional indemnity insurance
• Employer's liability insurance
• Equipment and tools insurance

You agree to indemnify and hold harmless PureZone Cleaning Agency, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our services or violation of these Terms.

11. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet service provider failures. We will make reasonable efforts to resume performance as soon as possible.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website and services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before pursuing formal legal action, we encourage you to contact us directly to resolve any concerns or disputes. We are committed to working with our customers to achieve amicable solutions.

13. Termination

Either party may terminate these Terms at any time. We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the website and services will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. The failure of either party to exercise any right provided for herein shall not be deemed a waiver of that right.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page with an updated "Last modified" date. Your continued use of our website and services after any such changes constitutes your acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed about our policies and practices.